Frequently Asked Questions

  • How can I order?

You can order easily and conveniently through our online store . As soon as you find the product you are interested in, add it to the cart. Then enter the cart and complete the order by filling in your e-mail, delivery address, telephone and payment method.

You will receive in your e-mail details of your order and a waybill number by which you can track your shipment.

It is also possible to order by phone. Call 0885 840 540 we will help you in choosing and ordering.

  • Why buy online?

Save time. You can very easily and quickly compare features and prices of products. You have a complete history of your purchases in your e-mail and you can easily re-order products that you need and like.

  • What information do I provide when ordering online?

We need your first and last name, delivery address, email and phone number. Make sure that these data are filled in accurately and truthfully - this will guarantee you a timely delivery from our courier partners.

  • Can I cancel an order?

You can cancel your order at any time. We recommend that you do so as soon as possible after making your decision. Call 0885-840-540 and we will help you. If your order is already on its way, you should contact the courier company. If an order is refused, you may be charged a return shipping fee.

  • Is my order available?

All the products you see on available. This is how we guarantee that what you choose will be delivered quickly and accurately.

I have questions about products I want to order. What should I do?

Call 0885-840-540 and we will answer you. You can also write to us at .


  • What is the standard delivery time?

We deliver between 1 and 3 working days. Your delivery may arrive even faster. This most often happens in big cities.

During major campaigns or holidays, courier service delays are possible. In these cases, we will notify you in advance.

  • What documents do I receive with my shipment?

Together with the goods you ordered, you receive them from Protocol (description) of the goods ordered by you, bill of lading, return voucher, invoice (when you have requested one), cash receipt (except in the cases of PPP - postal money order and, warranty card (when applicable).

We recommend that you keep these documents - you will need them in case you decide to return goods to or you have a warranty claim. The bill of lading, invoice or receipt is the document that certifies the date of commencement of the warranty period.


  • Can I return a product?

Yes. You can return a product within 30 (thirty) days from the date of receipt.

  • What are the product return requirements?

To return a product, it must not be repaired, have no signs of use, must be in its original packaging, and all original accessories must be available. If the product was accompanied by a gift, it is necessary to return the gift as well.

  • Are returns free?

If you return a product and exchange it for another (return with exchange), the courier costs for the return are at the expense of .

  • When is the return not free?

In the case of a return without exchange for a new product, when we return the amount paid to you - the courier costs are paid by the customer.

  • How to return a product?

The return is made in a few easy steps:

  1. Return the product in the original packaging;
  2. Fill out the return form - accurately fill in your personal data, your bank account, as well as your order number;
  3. Call the courier company with which you received your order to request a return;
  4. Give information to the courier about the number of the return voucher (return bill of lading), the size of the shipment and the approximate weight;
  5. Tell the courier that the return is at the expense of . This way you'll take advantage of our lower courier rates on your return;

Use the instructions on the "Product Return Form" that came with the product. Along with the "Product Return Form" you also received a "Return Voucher". You must provide it to the courier.

If you have difficulties you can contact us at 0885-840-540 and we will help you.


  • What payment methods do you accept?

You can pay the courier in cash, you can pay by bank transfer, you can also pay by credit or debit card or via Pay Pal.

  • How do I make a cash payment?

Cash payments are direct to the courier upon delivery. They are cash on delivery or postal money order;

  • How can I pay by bank?

You can transfer the amount due to bank account BG94UNCR70001525148002 . All terms start to run after we receive your bank transfer.

  • What cards do you work with?

You can pay with all the most popular bank cards - Visa, MasterCard, PayPal, American Express, Google pay.


  • Do you give a full refund?

When returning with an exchange, you will be able to use the full purchase amount. In the event of a return without an exchange, we will refund you less the cost of the return courier. When refunding amounts through the Easy Pay system, the transfer commissions are for your account.

  • How do I get my amount?

You can receive your amount to a bank account or via Easy Pay. When refunding the amount by bank transfer, all fees and commissions are for the account of .

When refunding via Easy Pay, the following tariff applies to the recipient's account:

Tariff for making transfers through EasyRay

Translation size

Translation fee

5.01 - BGN 50

BGN 0.61

50.01 - 100 BGN.

BGN 1.10

100.01 - BGN 250

BGN 2.72

250.01 - 500 BGN.

BGN 3.77

500.01 - 1000 BGN.

BGN 4.84

  • When do I receive my amount?

The refund deadline is 14 days from the date of receipt of the returned shipment by us.


  • Why should I register?

If you have an account with us, shopping will be easier and faster. You won't have to enter your address every time.

You can receive updates from us about our best offers and new products.