Return policy
Return policy
Art. 1. (1) The user-consumer has the right to withdraw from the contract at a distance or from the contract off-premises without stating a reason, without owing compensation or penalty and without paying any costs, except for the costs, provided for in art. 54, para. 3 and Art. 55, within 14 days from the date of:
1. conclusion of the contract - in the case of a service contract;
2. acceptance of the goods by the consumer or by a third party other than the carrier and indicated by the consumer - in the case of a sales contract, or:
a) when the consumer has ordered many goods with one order, which are delivered separately, starting from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, accepts the last goods;
b) upon delivery of goods that consist of multiple batches or parts, starting from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, accepts the last batch or part;
c) in contracts for regular delivery of goods, which takes place during a certain period of time, starting from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, accepts the first commodity;
To these General Terms and Conditions, as Appendix No. 1, are attached Standard Instructions for exercising the right of refusal, according to Art. 47, para. 4 of the PPE.
(2) The right of refusal under para. 1 does not apply in the following cases:
• for the delivery of goods and provision of services, the price of which depends on the fluctuations of the financial markets, which the Supplier is unable to control;
• for the delivery of goods manufactured according to the requirements of the User-consumer or according to his individual order;
• for the delivery of goods which, due to their nature, cannot be returned or are subject to rapid spoilage, or there is a risk of deterioration of their quality characteristics;
• for delivery of audio and video recordings or software products printed by the user;
• for delivery of newspapers, magazines and other periodicals.
(3) When the Supplier has not fulfilled its obligations to provide information, defined in art. 54 of the Consumer Protection Act, the User-consumer has the right to withdraw from the concluded contract within three months from the date of receipt of the goods. When the information under this paragraph is provided to the User-User within the period of refusal, the same begins to run from the date of its provision.
(4) When the user wishes to withdraw from the distance contract, he informs the Supplier of his decision before the expiry of the period under para. 1 of this Article. In order to exercise his right of withdrawal, the User-User may use the standard withdrawal form according to Annex No. 2 to these General Terms and Conditions or state unequivocally in another way his decision to withdraw from the contract. The user-consumer has exercised his right to withdraw from the contract if he has sent a message to the Supplier to exercise his right to withdraw before the expiry of the period under para. 1.
(5) In the event that the User-consumer exercises his right of refusal under para. 1, The Supplier is obliged to reimburse him in full the sums paid for the products, without the delivery of them, no later than 14 working days from the date on which the User-consumer exercised his right to withdraw from the concluded contract. If the User-consumer exercises the right to withdraw from the contract, the following rules also apply:
1. The Supplier has no obligation to reimburse the additional costs of delivery of the goods when the User-consumer has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.
2. The Supplier has the right to withhold the payment of the sums to the User-consumer under this paragraph. 5 until it receives the goods or until the Consumer-User provides proof that it has sent the goods back, whichever is earlier.
3. The User-consumer must send or hand over the goods back to the Supplier or a person authorized by him without undue delay and no later than 14 days from the date on which the User-consumer notified the Supplier of his decision to cancel the contract The deadline is considered to be met if the User-consumer sends or hands over the goods back to the Supplier before the expiration of the 14-day period.
4. The user-consumer must send or hand over the goods back to the Supplier or to a person authorized by him in good commercial condition, namely - preserved original packaging, consumables and accessories, in case there were any. The goods must not be scratched, used, used, torn, washed, ironed.
5. In the case of exercising the right to withdraw from the contract, the User-consumer pays only the direct costs of returning the goods.
(6) The user-consumer undertakes to store the goods received from the Supplier, their quality and safety during the period under para. 5.
(7) In case of non-compliance of the goods with the sales contract, the User-consumer has the right to file a complaint, asking the Supplier to bring the goods into compliance with the sales contract.
(8) Any non-conformity of the consumer goods with the sales contract, which appeared up to 6 months after the delivery of the goods, is considered to have existed at the time of its delivery, unless it is proved that the lack of conformity is due to the nature of the goods.
(9) Complaints are accepted during all working hours in the commercial establishment where the goods were purchased or the service was ordered, at the Supplier's management address or at another place specified by him. The complaint can also be submitted in any of the Supplier's commercial establishments on the territory of the country, in which a similar commercial activity is carried out as that in the establishment from where the goods were purchased. The right to choose the place to present the complaint belongs entirely to the user.
(10) When the consumer goods do not comply with the sales contract, the seller is obliged to bring them into compliance with the sales contract. Bringing the goods into compliance with the sales contract is free of charge for the User-consumer. He shall not be liable for the cost of shipping the goods or for the materials and labor involved in repairing them, and shall not suffer any significant inconvenience.
(11) In the event that the complaint is justified, the User-consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the compensation method chosen by him is disproportionate compared to the other.
(12) Bringing the goods into compliance with the sales contract must be carried out within one month from the submission of the complaint.
(13) After the expiration of the one-month period under para. 12 of this article, the User-consumer has the right to cancel the sales contract and to be reimbursed the amount paid or to request a reduction in the price of the goods. The Supplier is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the User-consumer when, after having satisfied three of his complaints by repairing the same goods, within two years of the delivery of the goods, there is subsequent appearance of non-compliance of the goods with the sales contract.
(14) The user-consumer cannot claim to cancel the contract if the non-conformity of the goods with the contract is insignificant.
(15) The user-consumer may also request compensation for the damages suffered as a result of the non-compliance.
(16) The user-consumer may exercise his right under para. 8 – para. 15 of this article within a period of up to two years, counted from the delivery of the goods, but no later than two months from establishing the discrepancy with the agreed upon. This term ceases to run during the time necessary for the repair or replacement of the goods or for reaching an agreement between the Supplier and the User-User to resolve the dispute. The exercise of the user's right under para. 8 – para. 15 of this article is not bound by any other term for filing a claim, other than the term under this paragraph.
Appendix No. 1 - Standard instructions for exercising the right of withdrawal
Appendix #2 - Standard Waiver Form
Art. 1. (1) The user-consumer has the right to withdraw from the contract at a distance or from the contract off-premises without stating a reason, without owing compensation or penalty and without paying any costs, except for the costs, provided for in art. 54, para. 3 and Art. 55, within 14 days from the date of:
1. conclusion of the contract - in the case of a service contract;
2. acceptance of the goods by the consumer or by a third party other than the carrier and indicated by the consumer - in the case of a sales contract, or:
a) when the consumer has ordered many goods with one order, which are delivered separately, starting from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, accepts the last goods;
b) upon delivery of goods that consist of multiple batches or parts, starting from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, accepts the last batch or part;
c) in contracts for regular delivery of goods, which takes place during a certain period of time, starting from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, accepts the first commodity;
To these General Terms and Conditions, as Appendix No. 1, are attached Standard Instructions for exercising the right of refusal, according to Art. 47, para. 4 of the PPE.
(2) The right of refusal under para. 1 does not apply in the following cases:
• for the delivery of goods and provision of services, the price of which depends on the fluctuations of the financial markets, which the Supplier is unable to control;
• for the delivery of goods manufactured according to the requirements of the User-consumer or according to his individual order;
• for the delivery of goods which, due to their nature, cannot be returned or are subject to rapid spoilage, or there is a risk of deterioration of their quality characteristics;
• for delivery of audio and video recordings or software products printed by the user;
• for delivery of newspapers, magazines and other periodicals.
(3) When the Supplier has not fulfilled its obligations to provide information, defined in art. 54 of the Consumer Protection Act, the User-consumer has the right to withdraw from the concluded contract within three months from the date of receipt of the goods. When the information under this paragraph is provided to the User-User within the period of refusal, the same begins to run from the date of its provision.
(4) When the user wishes to withdraw from the distance contract, he informs the Supplier of his decision before the expiry of the period under para. 1 of this Article. In order to exercise his right of withdrawal, the User-User may use the standard withdrawal form according to Annex No. 2 to these General Terms and Conditions or state unequivocally in another way his decision to withdraw from the contract. The user-consumer has exercised his right to withdraw from the contract if he has sent a message to the Supplier to exercise his right to withdraw before the expiry of the period under para. 1.
(5) In the event that the User-consumer exercises his right of refusal under para. 1, The Supplier is obliged to reimburse him in full the sums paid for the products, without the delivery of them, no later than 14 working days from the date on which the User-consumer exercised his right to withdraw from the concluded contract. If the User-consumer exercises the right to withdraw from the contract, the following rules also apply:
1. The Supplier has no obligation to reimburse the additional costs of delivery of the goods when the User-consumer has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.
2. The Supplier has the right to withhold the payment of the sums to the User-consumer under this paragraph. 5 until it receives the goods or until the Consumer-User provides proof that it has sent the goods back, whichever is earlier.
3. The User-consumer must send or hand over the goods back to the Supplier or a person authorized by him without undue delay and no later than 14 days from the date on which the User-consumer notified the Supplier of his decision to cancel the contract The deadline is considered to be met if the User-consumer sends or hands over the goods back to the Supplier before the expiration of the 14-day period.
4. The user-consumer must send or hand over the goods back to the Supplier or to a person authorized by him in good commercial condition, namely - preserved original packaging, consumables and accessories, in case there were any. The goods must not be scratched, used, used, torn, washed, ironed.
5. In the case of exercising the right to withdraw from the contract, the User-consumer pays only the direct costs of returning the goods.
(6) The user-consumer undertakes to store the goods received from the Supplier, their quality and safety during the period under para. 5.
(7) In case of non-compliance of the goods with the sales contract, the User-consumer has the right to file a complaint, asking the Supplier to bring the goods into compliance with the sales contract.
(8) Any non-conformity of the consumer goods with the sales contract, which appeared up to 6 months after the delivery of the goods, is considered to have existed at the time of its delivery, unless it is proved that the lack of conformity is due to the nature of the goods.
(9) Complaints are accepted during all working hours in the commercial establishment where the goods were purchased or the service was ordered, at the Supplier's management address or at another place specified by him. The complaint can also be submitted in any of the Supplier's commercial establishments on the territory of the country, in which a similar commercial activity is carried out as that in the establishment from where the goods were purchased. The right to choose the place to present the complaint belongs entirely to the user.
(10) When the consumer goods do not comply with the sales contract, the seller is obliged to bring them into compliance with the sales contract. Bringing the goods into compliance with the sales contract is free of charge for the User-consumer. He shall not be liable for the cost of shipping the goods or for the materials and labor involved in repairing them, and shall not suffer any significant inconvenience.
(11) In the event that the complaint is justified, the User-consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the compensation method chosen by him is disproportionate compared to the other.
(12) Bringing the goods into compliance with the sales contract must be carried out within one month from the submission of the complaint.
(13) After the expiration of the one-month period under para. 12 of this article, the User-consumer has the right to cancel the sales contract and to be reimbursed the amount paid or to request a reduction in the price of the goods. The Supplier is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the User-consumer when, after having satisfied three of his complaints by repairing the same goods, within two years of the delivery of the goods, there is subsequent appearance of non-compliance of the goods with the sales contract.
(14) The user-consumer cannot claim to cancel the contract if the non-conformity of the goods with the contract is insignificant.
(15) The user-consumer may also request compensation for the damages suffered as a result of the non-compliance.
(16) The user-consumer may exercise his right under para. 8 – para. 15 of this article within a period of up to two years, counted from the delivery of the goods, but no later than two months from establishing the discrepancy with the agreed upon. This term ceases to run during the time necessary for the repair or replacement of the goods or for reaching an agreement between the Supplier and the User-User to resolve the dispute. The exercise of the user's right under para. 8 – para. 15 of this article is not bound by any other term for filing a claim, other than the term under this paragraph.
Appendix No. 1 - Standard instructions for exercising the right of withdrawal
Appendix #2 - Standard Waiver Form