Privacy Policy

Privacy Policy for Individuals – End Users

Data privacy is of particular importance to us.

We strive to make our website convenient and to contain as much information as possible that may interest you. We also care about its secure use, so you can rest assured that your personal data and rights are protected.


I. INTRODUCTION
In carrying out its activities, “Ginger Home” Ltd., EIK 207154309, with its registered office and management address at: Sofia 1113, 3 Rayko Aleksiev Street, 1st Floor, processes information, including personal data.

This website, www.ginger-home.bg, is owned by “Ginger Home” Ltd. and is operated by the Company in accordance with the provisions of the Personal Data Protection Act and related legal regulations, including, but not limited to, Regulation (EU) 2016/679 (“GDPR”).

This Policy aims to inform you about how we process your personal data in our capacity as a data controller, as well as about your rights. Ginger Home strives to provide you with accessible and useful information on its website.

Data protection is of paramount importance to us. Ginger Home does not sell your data to other companies or individuals. If we provide your data to third parties, these are our processors who process the information on our behalf, following our instructions and applying our standard for protecting your personal data. We strive to be as clear, specific, and transparent as possible in the information we provide you regarding the processing of your personal data.

II. WHAT IS PERSONAL DATA?
Personal data is any information relating to an identified or identifiable natural person (such as an email address, names, age, date of birth, telephone number, and other details).

III. COLLECTION AND USE OF PERSONAL DATA.
Ginger Home collects, uses, stores, and processes your personal data that the Company needs to provide Ginger Home’s services and goods. Providing this data is entirely voluntary. Your data is used to manage your profile on our website and manage your purchases. It may also be used for statistical purposes related to improving the quality of our services, as well as for Ginger Home’s marketing activities.

Examples of the types of personal information that Ginger Home may collect, as well as how we may use it, are listed below. Detailed information about the different types of data collected will be available when you use the relevant Ginger Home service and provide information to the Company.

Every time a user opens our website and its various menus, we receive information in the form of a log file with the following content:

- the website that referred you to us;

- IP address;

- date and duration of access;

- the user’s query;

- the amount of data transferred;

- information about the browser and operating system you use;

- geolocation.

IV. WHAT PERSONAL INFORMATION DO WE COLLECT?
- To create an online store profile, manage access, and identify your profile: first and last names and an email address;

- For orders and/or goods delivery contracts: first and last names, email address, contact telephone number, country, and delivery address for the ordered goods;

- For inquiries submitted via the contact form: name, email address, and contact telephone number;

- For issuing and processing an invoice: your names, billing address, delivery address, email address, payment method used, payment amount, product(s), and purchase date. We may also require mandatory personal data in accordance with regulatory requirements;


V. FOR WHAT PURPOSES AND ON WHAT BASIS DO WE USE YOUR PERSONAL INFORMATION?
The main activities, purposes, and bases related to the processing of personal data for Ginger Home are:

- Activities related to managing our online store;

- Data for the purpose of fulfilling an order placed through the Ginger Home online store on the basis of a contract;

- Bookkeeping and invoicing of purchases through the online store on the basis of our legal obligation to do so;

- Activities related to managing your profile on our website;

- Data related to managing your access (identification) on the basis of your consent.

The personal information we collect allows us to keep you informed about our latest products and upcoming events. It also helps us improve our services, content, and advertising.

We use personal information because it helps us develop, deliver, and improve our products, services, content, and advertising.

If you participate in an event, competition, or promotion, we may use the information you provide to administer these programs.

In addition, your data is processed by Ginger Home for the following purposes:

- Identifying anomalies and complaints related to Ginger Home products on the basis of legitimate interest;

- Inquiries submitted to us regarding products on the basis of your consent;

VI. COOKIES AND OTHER TECHNOLOGIES.
VI.I. USE OF COOKIES

To make your visits to the Ginger Home website as functional as possible, we use so-called “cookies.”

Cookies are small text files stored on your hard drive.

Cookies are small files containing information that are stored in your web browser (data about the language used, connection time, visited websites) or on your hard drive when you visit the site. What follows below is intended to provide you with necessary and comprehensive information about the cookies Ginger Home uses on its website. Please note that if you share your device with others, the personalized operation of cookies may be affected.

VI.II. WHAT TYPES OF COOKIES DOES Ginger Home USE?

The website uses cookies to make navigation easier for you. The following cookies are used:

- Cookies necessary for your search to function, which allow you to use basic features such as managing a “shopping cart” and maintain your identification throughout your search;

- Personalizing cookies that allow you to visit websites in a personalized way based on your previous visits, purchases, etc. They allow you to find the offers that suit you best more quickly;

- Advertising cookies that allow you to receive offers from Ginger Home on third-party websites

You can configure your web browser not to store cookies or to delete cookies that have already been stored. If you wish to use these features, please contact your web browser manufacturer.

Ginger Home is not responsible if the web browser you use does not support features for controlling the use of, opting out of, or deleting stored cookies. If you disable the storage of cookies or delete cookies that have already been stored, depending on their type, the website’s functionality may be affected.

VII. SOCIAL NETWORKS
Your access to social networks such as Facebook, Google+, YouTube, Twitter, and others requires separate registration and acceptance of the terms and conditions of those websites. Ginger Home is not responsible for the protection of your personal data when you accept these terms and conditions, and in this regard, you should familiarize yourself thoroughly with the terms and conditions of those websites.

VII.I. Facebook

This online application uses Social Plugins (“Plugins”) from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. (“Facebook”).

Plugins are identified by the Facebook logo (a white “f” on a blue background or a “thumbs-up” icon) or are marked as a “Facebook Social Plugin.”

When you visit a website, your browser will immediately establish a direct connection with Facebook’s servers. The content of this Plugin will be transmitted directly from Facebook to your browser, which will then connect it to the website. Ginger Home Ltd. cannot influence the amount of data Facebook collects using these Plugins. Therefore, through the following link, we can only inform you about what we know: http://www.facebook.com/help/?faq=17512.

By connecting to these Plugins, Facebook learns that our website or platform has been visited. If you are logged into Facebook, Facebook may associate this visit with your profile. If you interact with these Plugins, e.g., by clicking the “Like” button or writing a comment, the relevant information will be immediately transmitted from your browser to Facebook and stored there. Even if you are not registered on Facebook, Facebook may still be able to determine your IP address and store it.

These Facebook Plugins can be attached by website operators to their own websites or platforms. With one click on these Plugins, users registered on Facebook can automatically leave a message on their Facebook profile stating that they like the information from the website operator’s links. The Facebook Plugin connected to the website “communicates” in real time with Facebook and sends data to Facebook when the website is visited—even if the user does not click on the Plugins.

Through a so-called iFrame connection, the browser loads not only the launched page but also an additional, smaller “page within the page” that contains the Plugin. In the case of a Plugin belonging to Facebook, this iFrame connection or the source text originates entirely from Facebook and cannot be controlled or processed by Ginger Home Ltd.

If the browser later connects to the social network’s server again, the “cookie” is transmitted and may help create a profile. For users who register later, a connection with the information contained in the “cookie” is also possible.

If the user is logged into Facebook during the current session, information about both the page and the “cookie” is transmitted—in this case, the session identification information may be associated with the relevant account.

We are not aware of the scope of the data or the purposes for which it is collected, nor how it is used by Facebook. For information about your rights and options for protecting your personal data, please contact Facebook Inc. or follow Facebook’s privacy instructions here.

With Add-ons, you can block Facebook Social Plugins on your browser, for example by using “Facebook Blocker.”

VII.II. Google Analytics:


This website uses Google Analytics (“Google Analytics”), a web analytics service offered by Google, Inc. (“Google”). Google Analytics uses so-called cookies (“cookies”), which are text files stored on your computer, to enable the analysis of how users use the site. Information about the use of this site obtained through cookies is usually transmitted and stored by Google on servers in the United States. IP anonymization is enabled on this site, so Google will partially delete the IP address of users in the European Union member states, as well as in other countries under the European Economic Area Agreement. Only in exceptional cases is the full IP address sent and partially deleted on servers in the United States. At the request of the operator of this website, Google will use this information to assess website usage, compile reports on web activity, and provide the website operator with other services related to website usage and the use of the internet on the website. Google will not associate the IP address sent from your browser through Google Analytics with other data stored by Google.
You can prevent cookies from being stored through your browser’s settings. Please note that if you do so, you may not be able to use all the features of this site.
You can also prevent Google from collecting data extracted through cookies and related to your use of the site (including your IP address), as well as from processing this data, by downloading and installing the browser plugin at the following web address: https://tools.google.com/dlpage/gaoptout?hl=en. Please note that the use of the browser plugin is limited to the relevant browser and computer, and once installed, it cannot be deleted, so that Google Analytics remains disabled. You can find Google’s Privacy Policy at http://www.google.com/intl/bg/policies/privacy/.
You can also disable data collection from Google Analytics by clicking the following link. An Opt-Out Cookie will be created on your computer, which prevents your data from being collected in the future when you visit this site.

VII.III.Google AdWords
This website uses Google AdWords, a remarketing and behavioral targeting service provided by Google. Through this service, advertising on www.hippoland.net is linked to the AdWords advertising network via “cookies” (see cookie information here). Ginger Home does not identify or collect user data through Google AdWords. You can opt out of Google AdWords advertising here.

VIII. DISCLOSURE OF YOUR PERSONAL DATA.
In certain cases, Ginger Home may disclose certain personal information to strategic partners—subcontractors who work with us by providing products and services related to the Company’s activities or by assisting Ginger Home with customer marketing. We will share personal information only for the purpose of improving our products, services, and advertising; it will not be shared with third parties for their marketing purposes.

In cases where Ginger Home shares your information with third parties—Ginger Home’s suppliers—the Company has mechanisms in place to ensure that they provide a level of data protection in accordance with the agreed standard. Your data is considered confidential and is for our partners’ use only.

Ginger Home may be required to disclose your personal information by law, in the course of legal proceedings, in the course of a legal dispute, and/or at the request of public and governmental authorities in or outside your country of residence. We may also disclose your information if we determine that such disclosure is necessary or appropriate for reasons of national security, law enforcement, or other matters of public importance.

We may also disclose your information if we determine that such disclosure is reasonably necessary to enforce our terms and conditions or to protect our activities or users. Furthermore, in the event of reorganization, merger, or sale, we may transfer all collected personal information to the relevant third party.

IX. TRANSFERS TO THIRD PARTIES.
Ginger Home does not generally transfer your data to third parties outside the EU.

X. PROTECTION OF PERSONAL INFORMATION.
Ginger Home takes precautions—including administrative, technical, and physical measures—to protect your personal information from loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, or destruction.

When you post in forums, chat rooms, or social media services, the personal information you share is visible to other users and may be read, collected, or used by them. You are responsible for any personal information you choose to provide in these cases.

All Ginger Home employees are required to maintain the confidentiality of your information and to comply with applicable organizational and technical measures to protect it. Ginger Home employees’ access to your data is limited to the extent necessary to perform their duties.

In cases where Ginger Home shares your information with third parties—Ginger Home’s suppliers—the Company has mechanisms in place to ensure that they provide a level of data protection in accordance with the agreed standard.

XI. RETENTION OF PERSONAL INFORMATION.
We will retain your personal information for the period necessary to fulfill the purposes set out in this “Privacy Policy,” unless we are required by law to retain it for a longer period. A retention period is determined based on the type of data and the purposes for which it was collected, after which the information is permanently deleted.

XII. YOUR RIGHTS REGARDING YOUR DATA.
If you have provided your personal data to Ginger Home, you have the following rights at all times:

- to check the accuracy, completeness, and relevance of your contact information by logging into your profile on the Ginger Home website;
- the right to access your personal data processed by Ginger Home;

- the right to request the appropriate correction, deletion, or blocking of your personal data;
- the right to data portability in a structured, commonly used, and machine-readable format;

- the right to object at any time to the processing of your personal data when there are legitimate grounds to do so;
- the right to object to the processing of your personal data for the purposes of receiving an electronic newsletter and other marketing communications, etc.;

- the right to lodge a complaint with the Commission for Personal Data Protection if you believe that your data protection rights have been violated.

If you wish to exercise your rights regarding the protection of your personal data, you can contact us by email:

office@ginger-home.bg

We may refuse to process requests that are repeated without justification, require disproportionate technical effort, compromise the confidentiality of other users, are completely impractical, or to which access is not required by law.

Exercising your rights is not subject to a fee, provided that the requests are not repeated or without justification.

XIII. CHILDREN.
We do not collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible. If parents and/or legal guardians of children discover that children under their supervision have provided their data to Ginger Home, please contact us and we will delete the information as soon as possible.

XIV. VALIDITY AND UPDATING OF THE POLICY.
We may periodically update our “Privacy Policy.” In the event of any changes to this policy, a notice will be published on our website, along with the updated “Privacy Policy.”

XV. Contact information.
If you wish to ask us questions regarding this policy or Ginger Home’s protection of personal data, please contact us at:
office@ginger-home.bg

XVI. Supervisory authority.
Commission for Personal Data Protection

1592 Sofia, 2 Prof. Tsvetan Lazarov Blvd.
kzld@cpdp.bg
For inquiries regarding received complaints, reports, and questions: 02/91-53-519
fax: 02/91-53-525